Service Policy

You are quoted for a specific job. That is exactly what gets done.

• Every service is priced based on its standard scope before we arrive
• No work outside that scope begins without a separate conversation
• What you agreed to is what you are billed for

We stop. We show you. We explain. Then you decide.

• If a condition prevents us from completing the job safely or correctly, we stop immediately
• We show you the issue in person — not just a description, you see it directly
• We give you a clear cost to resolve it before any further work takes place
• Nothing moves forward without your approval

You are always in control. No pressure, ever.

• Approve — we continue with the additional work at the stated cost
• Decline — we stop, and you pay only for work already completed
• Walk away — no obligation, no judgment

We only charge for what was actually done.

• Labor completed up to the stop point is billed at a fair proportional rate
• Parts or materials already installed or consumed are billable and itemized clearly
• Work not yet started is not billed
• Deposits are non-refundable once we have arrived on-site and work has begun

Before any partial billing is discussed, we walk you through exactly what was done.

• You see the work in person — no verbal-only explanations
• You see what was found and where the job stands
• Everything is itemized so there is nothing to question

We respect your time. We ask that you respect ours.

• 48+ hours notice — Full refund or free reschedule, no questions asked
• 24–48 hours notice — Deposit is kept, but you may reschedule once at no additional charge
• Under 24 hours or no-show — Deposit is kept and the full service fee remains due if we are already en route