Service Policy

You are quoted for a specific job. That is exactly what gets done.

• Every service is priced based on its standard scope before we arrive
• No work outside that scope begins without a separate conversation
• What you agreed to is what you are billed for

We stop. We show you. We explain. Then you decide.

• If a condition prevents us from completing the job safely or correctly, we stop immediately
• We show you the issue in person — not just a description, you see it directly
• We give you a clear cost to resolve it before any further work takes place
• Nothing moves forward without your approval

You are always in control. No pressure, ever.

• Approve — we continue with the additional work at the stated cost
• Decline — we stop, and you pay only for work already completed
• Walk away — no obligation, no judgment

We only charge for what was actually done.

• Labor completed up to the stop point is billed at a fair proportional rate
• Parts or materials already installed or consumed are billable and itemized clearly
• Work not yet started is not billed

Before any partial billing is discussed, we walk you through exactly what was done.

• You see the work in person — no verbal-only explanations
• You see what was found and where the job stands
• Everything is itemized so there is nothing to question
• For services requiring parts, we provide the receipt for parts cost so you know exactly what you paid for

We respect how you want to be reached and will never contact you beyond what you've agreed to.

• SMS consent given — We may send you text messages regarding your appointment status and billing
• SMS consent not given — Your phone number is used for call contact only. All billing and appointment information will be sent via email exclusively
• We do not share your contact information with any third parties
• Standard message and data rates may apply for SMS communications

Life happens — we get it. All we ask is that you give us as much notice as possible so we can serve other customers.

• 48+ hours notice — Cancel or reschedule freely, no questions asked
• Under 48 hours — Please notify us as soon as possible so we can adjust our schedule
• No-shows — Repeated no-shows may result in future bookings being declined