Service Policy

You are quoted for a specific job. That is exactly what gets done.

• Every service is priced based on its standard scope before I arrive
• No work outside that scope begins without a separate conversation
• What you agreed to is what you are billed for

I stop. I show you. I explain. Then you decide.

• If a condition prevents me from completing the job safely or correctly, I stop immediately
• I show you the issue in person — not just a description, you see it directly
• I give you a clear cost to resolve it before any further work takes place
• Nothing moves forward without your approval

You are always in control. No pressure, ever.

• Approve — I continue with the additional work at the stated cost
• Decline — I stop, and you pay only for work already completed
• Walk away — no obligation, no judgment

I only charge for what was actually done.

• Labor completed up to the stop point is billed at a fair proportional rate
• Parts or materials already installed or consumed are billable and itemized clearly
• Work not yet started is not billed

Before any partial billing is discussed, I walk you through exactly what was done.

• You see the work in person — no verbal-only explanations
• You see what was found and where the job stands
• Everything is itemized so there is nothing to question
• Everything is documented so there is nothing to question

I respect how you want to be reached and will never contact you beyond what you've agreed to.

• SMS consent given — I may send you text messages regarding your appointment status and billing
• SMS consent not given — Your phone number is used for call contact only. All billing and appointment information will be sent via email exclusively
• I do not share your contact information with any third parties
• Standard message and data rates may apply for SMS communications

Life happens — I get it. All I ask is that you give me as much notice as possible so I can serve other customers.

• 48+ hours notice — Cancel or reschedule freely, no questions asked
• Under 48 hours — Please notify me as soon as possible so I can adjust my schedule
• No-shows — Repeated no-shows may result in future bookings being declined